Legal

Refund & Return Policy

Last updated: 20/07/2026

At The Banjara, each product is carefully handcrafted by artisans across India. Due to the nature of handmade goods, our refund and return policy is designed to be fair, transparent, and respectful to both customers and artisans.

1. Returns

Returns are accepted only in cases where the product is damaged, defective, or incorrect at the time of delivery. Requests must be raised within 48 hours of receiving the order.

2. Non-Returnable Items

Due to hygiene and craftsmanship reasons, certain items may not be eligible for return, including customized products, jewelry, and items explicitly marked as non-returnable on the product page.

3. Refunds

Once your return request is approved and the product is verified, refunds will be processed to the original payment method within 7–10 business days.

4. Delivery Charges

Delivery charges are non-refundable unless the return is due to a damaged or incorrect product delivered by us.

5. Cancellation Policy

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests will not be accepted.

6. How to Request a Refund

To request a refund or return, please follow the steps below:

Email us at banjarae.in@gmail.com within 48 hours of receiving your order.
Mention your Order ID in the subject line.
Attach clear images of the product showing the issue.
Briefly describe the problem in the email body.

Our team will review your request and respond within 2 business days.

7. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be updated on this page.

Need help with a return?

For any refund or return queries, email us at banjarae.in@gmail.com or reach out through our Contact page.